At NEAK, we employ customer experience training that combines a brand's past success with the implications of our new research, thus, the results of your mystery shops, and customer intelligence to design the best programs. Working alongside the different levels of clients' staff members, we develop informative programs that integrate seamlessly with existing performance training, and we assist in transforming clients’ current talent into expertise.
Neak takes the concept of customer experience measurement to develop a comprehensive cycle of offering through consultation, training and coaching in the areas that are critical to excellent service delivery.
We work with clients' team to discover the ins and outs of the most common customer interactions to offer a proprietary program.
NEAK sought to:
Our program consultants work with clients to develop a set of best practices that are honest, lively and precisely on target with the clients' vision.
Our experienced customer service Practitioners and Trainers inspire Client Employees of their various touchpoints to delight their stakeholders through the following:
Customer feedback allows your team to understand what drives customer satisfaction, loyalty, and, ultimately, business success. NEAK offers customer satisfaction and loyalty solutions to measure and monitor the perceptions of all of clients’ customers, along with the relationships created with them.
Getting the service experience right is as simple – or as complex – as creating and maintaining a relationship with your customer. No one needs to tell you how important your customers are to you, or how important it is for you to take care of them. The difficult question is how. Customer satisfaction, and beyond that, customer delight, is an awe-inspiring, ongoing initiative. To attain it requires an energetic and adaptable strategy that emphasizes the customer's voice.
We help our clients to strategically listen to their customers. Our custom tailored surveys keep out the unwanted data, so that you waste no time understanding and acting upon customer intelligence.
Service excellence is the strategic differential. Your mission is to create consistently exceptional customer experiences by building upon and delivering your service culture via trained and committed team members. We know this is tricky. We know that the best measures are simple and easily understood, but achieving a balance between pleasing customers, developing the capabilities of your team, and running operations efficiently is a challenge.
So where can you receive an accurate assessment of customer feedback? Mystery shopping, a powerful research tool, provides the information necessary for you to measure, manage, and improve the customer experience, your team’s performance, and your bottom line. Because all parts of your business understand such simple measures as customer feedback, mystery shopping programs will serve to both rally and coordinate your entire organization, focusing your team on designing the right customer experiences and flawlessly delivering them.
A successful customer experience must consistently align your vision with your customer’s expectations – and then take it up a notch. NEAK customizes mystery shopping programs to measure compliance to your best practices and operational standards. Our purpose is to not only create a measurement tool and deliver intelligence to you, but also to infuse that very information into your company culture and, in doing so, build sustainable success.
Mystery shoppers are your customers and educated to be sensitive to the complete service experience. By quantifying the intangible characteristics that make your brand unique, these independent contractors go beyond simply measuring sights and sounds. Our mystery shoppers listen objectively and expertly at every step of the experience and provide the accurate feedback necessary to measure compliance to your best practices – all of which leads to improved sales and customer loyalty.